Privacy Policy

1. Introduction

Welcome to Green Haven Gardening ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@greenhavengardening.com.

2. Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us.

The personal information we collect may include the following:

• Name and Contact Data: Your first and last name, email address, postal address, phone number, and other similar contact data.
• Credentials: Passwords, password hints, and similar security information used for authentication and account access.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To facilitate account creation and logon process
• To send you marketing and promotional communications
• To send administrative information to you
• To fulfill and manage your orders
• To post testimonials with your consent
• To protect our Services and enforce our terms
• For business transfers in the event of a merger or acquisition
• For other business purposes such as data analysis, identifying usage trends, and evaluating and improving our Services

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

8. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time. Depending on your country of residence, you may have additional rights such as:

• Request access to and receive a copy of your personal information
• Request rectification or erasure of your personal information
• Object to the processing of your personal information
• Request restriction of processing your personal information
• Data portability rights
• Withdraw your consent at any time where we rely on your consent to process your personal information

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

11. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at dpo@greenhavengardening.com, by phone at (+27) 12 572 1255, or by post to:

Green Haven Gardening
Attn: Data Protection Officer
346 Weir Street
Ekhaya Junction, Block 8, 103B
South Africa